Neew88 Privacy Policy – Malaysia Personal Data Protection

This Privacy Policy forms part of the Terms and Conditions neew88 and sets out our privacy practices in detail. By using the neew88 platform, you consent to our collection and use of your personal data as described in this document. If you do not agree, please discontinue use of our platform.

1Introduction & Our Commitment

Neew88 is an online entertainment platform that operates entirely on the foundations of trust and transparency. We understand that your personal data is a trust placed in us, and we take this responsibility seriously. Every decision involving your data is made with your security and privacy as the top priority.

This Privacy Policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data management. We continuously review and update this policy to ensure it reflects current practices and relevant legislative changes.

2Personal Data We Collect

We collect your personal data through several different channels when you interact with the neew88 platform. Below is a summary of the types of data we collect:

We only collect data that is strictly necessary for the stated purposes. Data that is no longer needed will be deleted or anonymised in accordance with our retention policy.

3How We Use Your Data

The personal data we collect is used exclusively for the following purposes and is never misused for any other purpose:

• Account Management: Creating, verifying, and maintaining your member account, including secure login processes and two-factor authentication.
• Transaction Processing: Processing your deposits, withdrawals, and all financial transactions quickly, accurately, and securely through supported payment methods.
• Legal Compliance: Meet legal obligations including anti-money laundering (AML) requirements, Know Your Customer (KYC) compliance, and reporting to relevant authorities when required.
• Platform Security: Detecting and preventing fraud, unauthorised access, system abuse, and suspicious activity to protect all members.
• Customer Support: Providing effective technical support and troubleshooting when you need assistance.
• Service Improvement: Analysing usage patterns in aggregate to improve the platform, games, and overall user experience.
• Communications: Sending important account-related notifications, promotions you have agreed to receive, and relevant policy updates.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and offering appropriate assistance when needed.

4Data Sharing with Third Parties

Neew88 does not sell, rent, or disclose your personal data to any third party for their own marketing or business purposes. However, in the context of normal platform operations, your data may be shared with the following parties within very limited scope:

• Payment Service Providers: Local banks, e-wallet operators (Touch 'n Go, GrabPay, Boost) and payment processors required to process your transactions. They are bound by strict confidentiality agreements.
• Game Providers: Companies providing slots, live casino, and other games operating on the neew88 platform. Only the minimum data required for game verification is shared.
• Authority: Law enforcement agencies, regulatory bodies, or courts when required by applicable law, such as financial crime investigations or court orders.
• Technology Providers: Cloud computing and technical infrastructure companies that help us operate the platform securely. All such providers are subject to strict Data Processing Agreements (DPA).

5Data Security & Technical Protection

We continuously invest in robust security infrastructure to ensure your personal data remains protected against cyber threats, unauthorised access, and data breaches. The security measures we implement include:

• 256-bit SSL Encryption: All data transmitted between your device and neew88's servers is encrypted using 256-bit SSL encryption technology — the same standard used by leading banking institutions.
• Two-Factor Authentication (2FA): An additional security layer that protects your account from unauthorised access even if your password is compromised.
• 24/7 Monitoring: An automated security monitoring system that operates 24/7 to detect and respond to any suspicious activity in real time.
• Encrypted Data Storage: All sensitive data is stored in encrypted databases with strict access controls based on the principle of minimum access rights.
• Regular Security Audits: Our platform undergoes regular independent security audits by qualified third parties to identify and address any vulnerabilities.
• Firewall & DDoS Protection: Our network infrastructure is protected by multi-layered firewalls and a DDoS protection system to ensure continuous platform availability.

6Cookies & Tracking Technologies

Neew88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for basic platform functions such as login authentication, session management, and security. These cookies cannot be disabled.
• Performance Cookies: Collecting information on how you use our platform to help us improve performance and user experience. All data is aggregated and contains no personal identifiers.
• Functional Cookies: Saving your preferences such as language, display settings, and other preferences so you do not need to reconfigure them each time.
• Analytics Cookies: Help us understand how members interact with the platform so we can make meaningful improvements.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the neew88 platform.

7Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by neew88:

To submit any request relating to the rights above, please contact our privacy team through the channels stated in Section 11. We will process your request within 14 working days.

8Data Retention Period

Neew88 retains your personal data only for as long as necessary for the stated purposes or as required by law. The following are our data retention guidelines:

• Active Account Data: Retained for the duration of your active membership at neew88.
• Financial Transaction Data: Retained for a minimum of 7 years after the transaction date in accordance with Malaysia's financial and taxation legal requirements.
• KYC Records: Retained for a minimum of 5 years after account closure in accordance with AML (Anti-Money Laundering) requirements.
• Support Communication Logs: Retained for 2 years for reference and dispute resolution purposes.
• Analytics Data: Fully anonymised after 12 months and cannot be linked to any specific individual.
• Inactive Account: Data for accounts inactive for more than 3 years will be reviewed and deleted or anonymised in accordance with established procedures, subject to legal retention requirements.

9Child Protection

The neew88 platform is exclusively for individuals aged 18 years and above. We do not intentionally collect or process personal data of individuals under the age of 18.

If we find that we have collected personal data from an individual under the age of 18 without proper age verification, we will take immediate action to delete that data and close the account. Parents or guardians who believe their child has registered on our platform are encouraged to contact us immediately.

10Privacy Policy Amendments

Neew88 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, new technologies, legal requirements, or other relevant reasons.

When we make significant changes to this Privacy Policy, we will:

• Updating the "Last Updated" date at the top of this page.
• Sending notifications to all registered members via email or in-platform notifications.
• Displaying a clear notice on the platform's home page for a minimum period of 14 days.

You are encouraged to review this page periodically. Continued use of the neew88 platform after any amendments take effect will be deemed acceptance of the updated policy.

11Contact Our Privacy Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

• Live Chat 24/7: The fastest way to get an immediate response — directly through the neew88 platform.
• Privacy Email: [email protected]
• General Support Email: [email protected]
• WhatsApp: Our official WhatsApp number is available on the platform's support page.

We are committed to responding to all privacy-related inquiries within 3 working days and resolve any complaints within 14 working days. If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.